Legal Cashiers & Managers Conference

Event Details

Course Code: S4007
Speaker: Various
Specialisations: Management, Conferences,
Venue: Liverpool Law Society, Helix, Edmund Street, Liverpool, L3 9NY
Date: Wednesday, 22 November, 2017
Time: 09:30 - 16:00

Members Price: £125
Non Members Price: £175

Training Season Ticket: Free

Note: 20% Vat added at checkout

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Event Description

DRAFT ONLY - Full details coming soon...

9.30 – 9.35 Chair opens ~ Jo Morris

9.35 – 10.20 TBC ~ Bank?

10.20 – 11 TBC ~ Karen Hain, Moore and Smalley LLP

11 – 11.15 Refreshments

11.15 -12 Complaints Handling Overview ~ Darren Cox, Bold Legal Group
• Why complaints matter
• Latest complaint data for law firms – what does it tell us?
• Common causes of complaints
• What standard of service must law firms provide?
• The link between fraud risk/cybercrime and complaints
• What can legal cashiers and managers do to help prevent complaints?
• Complaints handling – common misconceptions
• Complaints handling – what to do and what not to do
• The cost of handling a complaint poorly

12– 12.30 Online crime: The bad news and the good new ~ Helen Williams TITAN
• A whistle stop tour of cyber-crime, what it is, how and why you could be targeted and what information criminals are after
• Some real life stories from businesses in the North West who have been affected - but it’s not all doom and gloom; the majority of online crime can be prevented easily without the need for expensive software
• Free resources available for businesses including guidance of creating secure passwords, how to combat attacks, backing up your data and protecting your online footprint

12.30 – 1.30 Lunch

1.30 – 2.15 VAT for Legal Accounting - Compliance and VAT Inspections ~ Darren Whelan
• Recurring compliance shortfalls
• Specific targeted areas during inspection

2.15 – 3.30 TBC ~ Jo Morris

3.30 Chair closes

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