The SRA defines competence as “the ability to perform the roles and tasks required by one’s job to the expected standard.” Of the four SRA competency areas for solicitors, three focus on non-technical skills.
While technical expertise is expected — and often assumed — by clients, it’s the non-technical competencies that frequently make the greatest impact: on client satisfaction, personal effectiveness, and firm performance.
This practical online course is designed specifically for solicitors with 0–3 years PQE. It focuses on developing the business and professional skills essential for meeting SRA standards, building trusted client relationships, and making a meaningful contribution to your firm’s success.
Session 1: Thursday, 22 January 2026 – 9:30 AM to 12:30 PM
Session 2: Thursday, 29 January 2026 – 9:30 AM to 12:30 PM
*Multi Delegate Discount Offer Available for Members*
Session 1:
Section 1: Ethics, Professionalism & Judgement
- Why non-technical skills are crucial to both clients and your firm
- What it means to be a true professional in practice
- Understanding and demonstrating integrity in real-world situations
- Managing your own development: becoming a competent, reflective practitioner
Section 2: Managing Yourself and Your Work (Improving Profitability)
- How your performance impacts fees, profitability, and cashflow
- Practical tools for time management and personal effectiveness
- Building personal confidence – and earning the confidence of others
- Taking ownership of your career development
- Navigating change with resilience and adaptability
Session 2: Working with Others
Section 3: Managing and developing client relationships
- Building strong, lasting client relationships
- Why repeat business and referrals matter — and how to secure them
- Setting, managing, and exceeding client expectations
- Communicating clearly and confidently to get results
Section 4: Working with others in your firm
- Understanding how effective teams operate – and your role within them
- Motivating yourself and others in a legal environment
- How to delegate tasks well – and respond effectively when work is delegated to you
- Developing your ability to give and receive constructive feedback
*Multi Delegate Discount Offer for Members*
Pay member rate for 1st delegate, then £99 for 2nd & only £49 for all other delegates (+vat)
Booking total will show full price but invoice will be discounted. Multi delegate discounts cannot be used in conjunction with the Training Passport
This course can also be tailored for your firm and run in-house as a full day session or two half-day sessions. The content can be developed to meet the needs of other groups within the firm e.g. senior associates, new partners etc. Interested? Get in touch with kirsty@liverpoollawsociety.org.uk for a quote
Can’t make the date/time or need to revisit the training? No problem, booking onto any online or hybrid event means you will receive a link to access a recording of the event at your leisure!
