The Liver Building

The Complete Legal Aid Supervisor


Speaker: Vicky Ling

Date: Tuesday 20th October, 2020

Time: 09:30 - 16:45

Areas of Law: Criminal; Family; Management

Competencies: A3, C1 & C3

Liverpool Law Society,
2nd Floor Helix,
Edmund Street,
L3 9NY

Course Code: S4334


Supervisors are the key to a successful contracting relationship with the Legal Aid Agency. You have to have at least one and they are your first line of defence against audit problems.

This course covers everything supervisors need to know.

It will qualify a new supervisor who hasn’t supervised before under Standard Contract Specification requirements for both the Civil/Family Standard Contract 2018 and Crime Standard Contract 2017.

It is also a useful refresher for experienced supervisors.

You will learn about:

  • Latest developments in legal aid
  • Relevant SQM and Lexcel provisions
  • SRA Competence Statement requirements for supervision
  • How supervisors qualify and maintain status
  • What supervisors need to look for in file reviews
  • The main types of legal aid audit, including Contract Manager visits and peer review
  • An introduction to the inter-personal skills supervisors need; listening and feedback
  • Different approaches to supervision
  • Finding the time to supervise

Speaker Biographies

Vicky Ling started her career in a trading standards department. Vicky has managed a Law Centre and so also has an insight into complaints handling from the legal practice perspective. As a management consultant, she has worked with hundreds of solicitors’ practices to improve systems, service delivery and the client experience. She is co-author (with Fiona Westwood) of the ‘Complaints Handling Toolkit’ and ‘Client Care Toolkit’, published by the Law Society. Vicky is an accredited Lexcel consultant.


Member £200
Non-member £290
Corporate Member Training Offer 2 Credits
Training Season Ticket Free
Note: 20% VAT added at checkout