The Liver Building

The Complete Legal Aid Supervisor


Speaker: Vicky Ling

Date: Tuesday 20th October, 2020

Time: 14:00 - 16:45

Areas of Law: Criminal; Family; Management

Competencies: A3, C1 & C3


Course Code: S4334


This course is 2 afternoon sessions: PART 1: 20th October 2020, 2pm till 4.45pm AND PART 2: 27th October 2020, 2pm till 4.45pm

Supervisors are the key to a successful contracting relationship with the Legal Aid Agency. You have to have at least one and they are your first line of defence against audit problems.

This course covers everything supervisors need to know and includes case study examples. Attending both parts will qualify a new supervisor who hasn’t supervised before under Standard Contract Specification requirements for both the Civil/Family Standard Contract 2018 and Crime Standard Contract 2017. It is also a useful refresher for experienced supervisors.

You will learn about:

Part one

  • Latest developments in legal aid – including COVID-19 related amendments
  • Relevant SQM and Lexcel provisions
  • SRA Competence Statement requirements for supervision
  • How supervisors qualify and maintain status
  • The main types of legal aid audit, including Contract Manager visits and peer review
  • The LAA’s timetable for resuming audit and contract management activity

Part two

  • Characteristics of good supervision
  • What supervisors need to look for in file reviews
  • An introduction to the inter-personal skills supervisors need; listening and feedback
  • Different approaches to supervision
  • Finding the time to supervise

Speaker Biographies

Vicky Ling started her career in a trading standards department. Vicky has managed a Law Centre and so also has an insight into complaints handling from the legal practice perspective. As a management consultant, she has worked with hundreds of solicitors’ practices to improve systems, service delivery and the client experience. She is co-author (with Fiona Westwood) of the ‘Complaints Handling Toolkit’ and ‘Client Care Toolkit’, published by the Law Society. Vicky is an accredited Lexcel consultant.


Member £200
Non-member £290
Corporate Member Training Offer 2 Credits
Training Season Ticket Free
Note: 20% VAT added at checkout