The Liver Building

The Complete Legal Aid Supervisor


Speaker: Vicky Ling

Date: Friday 21st May, 2021

Time: 09:30 - 16:30

Areas of Law: Criminal; Family; Management

Competencies: A3, C1 & C3


Course Code: S4522


Can’t make the date/time or need to revisit the training? No problem, booking onto this event means you will receive a link to access a recording of the event at your leisure!

The link will be sent within approx 72hrs of live broadcast & be available for approx. 3 months, to view as many times as you wish.

Supervisors are the key to a successful contracting relationship with the Legal Aid Agency. You have to have at least one and they are your first line of defence against audit problems.

This course covers everything supervisors need to know and includes case study examples. Attending this course will qualify a new supervisor who hasn’t supervised before under Standard Contract Specification requirements for both the Civil/Family Standard Contract 2018 and Crime Standard Contract 2017. It is also a useful refresher for experienced supervisors.

You will learn about:

  • Latest developments in legal aid – including COVID-19 related amendments
  • Relevant SQM and Lexcel provisions
  • SRA Competence Statement requirements for supervision
  • How supervisors qualify and maintain status
  • The main types of legal aid audit, including Contract Manager visits and peer review
  • The LAA’s timetable for resuming audit and contract management activity
  • Characteristics of good supervision
  • What supervisors need to look for in file reviews
  • An introduction to the inter-personal skills supervisors need; listening and feedback
  • Different approaches to supervision
  • Finding the time to supervise

Speaker Biographies

Vicky Ling started her career in a trading standards department. Vicky has managed a Law Centre and so also has an insight into complaints handling from the legal practice perspective. As a management consultant, she has worked with hundreds of solicitors’ practices to improve systems, service delivery and the client experience. She is co-author (with Fiona Westwood) of the ‘Complaints Handling Toolkit’ and ‘Client Care Toolkit’, published by the Law Society. Vicky is an accredited Lexcel consultant.


Member £175
Non-member £205
Corporate Member Training Offer 2 Credits
Training Season Ticket Free
Note: 20% VAT added at checkout