The Liver Building

Complaint Handling for Barristers with the Legal Ombudsman

Details

Speaker: Mariette Hughes

Date: Tuesday 30th October, 2018

Time: 14:45 - 16:45

Areas of Law: Management

Venue:
Liverpool Law Society,
2nd Floor Helix,
Edmund Street,
Liverpool,
L3 9NY

Course Code: S4245

Description

This event is aimed at Barristers or anyone in chambers who has a role in dealing with complaints.

What we will cover:
• Recognising and preventing complaints
• Poor service and remedies
• Resolving complaints

Speaker Biographies

Mariette has a degree in Modern European Languages. She has an extensive background in working in customer service and office manager roles prior to joining the Legal Ombudsman as an investigator in 2014. Mariette was appointed to the role of Ombudsman in 2016 and has a strong knowledge of conveyancing. Marriette’s area of focus as a Senior Ombudsman is operational transformation, which involves identifying learning from our business processes and driving changes to improve our efficiency. She is also responsible for stakeholder engagement, research, feeding back to the profession and policy development.

Prices

Member £10
Non-member £15
Corporate Member Training Offer 1 Credit
Training Season Ticket Free
Note: 20% VAT added at checkout