The Liver Building

The Complete Legal Aid Supervisor (online)


Speaker: Vicky Ling

Date: Friday 7th June, 2024

Time: 13:30 - 16:30

Areas of Law: Criminal; Family; Management


Course Code: S4801


Supervisors are the key to a successful contracting relationship with the Legal Aid Agency. You have to have at least one and they are your first line of defence against audit problems.

This online course covers everything supervisors need to know and includes case study examples. Attending both parts will qualify a new supervisor who hasn’t supervised before under Standard Contract Specification requirements for both the new Civil/Family Standard Contract 2024 and the Crime Standard Contract 2022.

If you need to attend a course to qualify as a supervisor before the civil contract starts on 1 September 2024, this course is for you. It is also a useful refresher for experienced supervisors.

Pt 1  7th June & Pt 2  14th June, both 1.30pm – 4.30pm

Can’t make the date/time or need to revisit the training? No problem, booking onto this event means you will receive a link to access a recording of the event at your leisure! The link will be sent within approx 72hrs of live broadcast & be available for approx. 3 months, to view as many times as you wish.

You will learn about:

Part one

  • Latest developments in legal aid
  • Relevant SQM and Lexcel provisions
  • SRA Competence Statement requirements for supervision
  • How supervisors qualify and maintain status, completing Supervisor forms
  • The main types of legal aid audit, including Contract Manager visits and peer review

Part two

  • Characteristics of good supervision
  • What supervisors need to look for in file reviews
  • An introduction to the inter-personal skills supervisors need; listening and feedback
  • Different approaches to supervision
  • Finding the time to supervise

Speaker Biographies

Vicky Ling worked for the Legal Aid Board when ‘franchising’ was still a twinkle in the then CEO’s eye. For over twenty years she has been an independent consultant specialising in legal aid. Vicky is co-author (with Sue James & others) of the LAG Legal Aid Handbook. She has also co-authored a complaints handling toolkit and a client care toolkit for the Law Society.


Member £175
Non-member £225
Training Passport Free
Note: 20% VAT added at checkout